Continuous Improvement Manager
Continuous Improvement Manager
Roots Automation is seeking an experienced automation leader who is interested in constructing
solutions that improve automations across Roots Automation’s ecosystem by pushing the limits of
traditional automation (RPA) to design and strengthening the Digital Worker of the future. The ideal
candidate has strong grounding in Blue Prism (prefer Solution Designer accreditation), effective
communication skills, experience in maintaining processes, and familiarity with complimentary
technologies (APIs, OCR, Python, ML, C#, etc.). This role will lead a growing team, perform maintenance and
support of live automation solutions, as well as play a key role in improving and developing the
existing automations/templates within Roots.
Responsibilities:
• Monitor processes running across Roots’ automation platforms
• Review logs to perform root cause analysis
• Troubleshoot internal and system exceptions that may occur across the processes
• Review change requests with developers, continuous improvement analysts, and customer
success, that come in from customers on processes
• Brainstorm ideas for process improvements that can strengthen the stability of the
automations
• Manage Continuous Improvement Jira Board and plan sprints to prioritize internal and
external change requests
• Lead the development of change requests
• Review process code and documentations to ensure the process is ready to go live and
enter the Continuous Improvement and Support fold
• Maintain common issues/solution documentation for support
Qualifications:
• Experience developing RPA solutions; Blue Prism Solution Design preferred
• Excellent communication skills with business stakeholders, including ability to translate
business requirements into robust automation solutions
• Active learner and consumer of innovative technologies, particularly low/no-code
development platforms
• Experience of working within an Agile or Scrum-based continuous integration environment
• Comfort reviewing/requesting more information on Process Design documents (business
oriented) and technical design documents (solution-team oriented)
• Comfortable working within project planning constraints, communicating project risks, and
providing inputs to the change control process.
• Ability to both lead a team of developers and testers and implement automation solutions
independently
• (Optional) Prefer additional experience with the Python programming language
About Roots Automation:
Roots Automation brings together machine intelligence and human ingenuity in the form of
advanced, intelligent Digital Coworkers. Think of a Digital Coworker as your ideal team member –
digitized. Our Digital Coworkers are built with advanced AI and can think, read and intuit like
humans. They are pre-trained to understand and interact with data, documents, systems, and
processes commonly found in Insurance. Their knowledge base is perpetually expanding with
learning federated across our Customers. Digital Coworkers are always on, ultra-secure, and
deliver ROI from day on